I'm New to Chain & Hoop and need help
placing an order
Who does Chain
& Hoop sell to?
We sell to brick and mortar stores, online
stores, and catalog companies. We do not sell to home parties,
traveling stores, eBay stores, and flea markets.
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How do
I become a Chain & Hoop Retailer?
It's easy! Just click HERE
to fill out the registration form. It takes just a few minutes
to register, and approval usually takes about two business
days.
Once a decision has been made, an email will
be sent to you confirming your account status, and if it is
approved you will receive a follow up phone call from your
sales representative.
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This
is my first time order, where do I start?
Our amazing Chain & Hoop sales team is
available to assist you Monday through Friday from 8:30am-
5:30pm, Pacific Standard Time. They can help guide you through
our very extensive line by providing you with information
about our newest items, best sellers, long time favorites
and everything in between. To contact our Sales Team you can
call (646) 862-1500 or email sales@chainhoop.com.
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What
is your suggested retail price?
We suggest keystone (double the wholesale
price).
Chain & Hoop does not sell to retailers who sell our jewelry
for under keystone.
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Does
Chain & Hoop sell to International Companies?
No, Chain & Hoop does not sell to companies
outside North America, South America and Canada.
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About My Order
How long does
a shipment usually take?
Orders are shipped between 2 - 3 business
days from receipt of the order. When your order is received,
you will be contacted with confirmation of receipt.
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How do I know
if my order was received?
When an order is received at Chain & Hoop,
we will call or email you within 24hours to provide you with
confirmation of receipt. If you have not heard from us within
48 hours, please contact us to ensure receipt.
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Placing An Order
How do I place
an order?
We welcome faxes, emails or call-ins. You
can download an order form here.
To help simplify and expedite our ordering process, we request
that you provide the following information:
- Include all of your store information- address, contact
numbers, buyers names or person placing the order
- Include style numbers, quantity amounts and prices. This
information ensures we send you exactly what you ordered
and the correct amount
- If sending multiple pages, please number all pages.
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Is
there a first-time order minimum?
For all first-time orders we require a minimum
purchase of $250. First time orders are to be paid by credit
card. We accept Mastercard and Visa.
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Is
there a reorder minimum?
Yes, there is a $100 reorder minimum.
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Is
there a quantity minimum per style?
There are no quantity minimums!
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Payment
What forms
of payment do you accept?
We accept the following:
-MasterCard
-Visa
-Net 30*
* All first time orders are to be paid by credit card only.
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When
do you charge my credit card?
Your credit card is charged before the order
ships.
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Can
I pay by Net 30 terms?
Net 30 payment terms are not available for
first time customers. Net 30 terms are only available upon
approval. The approval period may take up to two business
weeks.
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How
can I apply/qualify for Net 30 Terms?
To apply for Net 30 Terms, please fax or email
our Account
Application with 3 trade references for approval to "Attention:
Sales Department" at (732)812-0941 or
.
- You must include phone and fax numbers as well as contact
names for your trade references.
- Once the approval process is complete you will receive
a letter regarding your terms status with Chain & Hoop.
*Please Note: Approval process may take
up to two business weeks.
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Shipping Information
How does Chain
& Hoop ship?
All packages are sent out via UPS ground.
Upgraded UPS shipping is available upon request. To ship FedEx,
we require your company's account number.
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Do
you Drop Ship?
Yes, we can ship directly to your customer.
$5 handling charges apply per shipment.
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How
do I receive my tracking information once my order is shipped?
To obtain your tracking number please contact
our fabulous sales department at
or call us at (646)862-1500.
If you would like to automatically receive
the tracking number for your orders each time they ship, just
let us know and provide us with a contact name and email address.
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How
much will it cost to ship my order?
Shipping costs are based on the weight and
value of the package. Shipping costs will vary from order
to order.
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Where
are my Chain & Hoop Jewels shipping from?
We ship our amazing jewels & gifts from
our warehouse in New York City.
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When
will my order arrive?
We use UPS to ship all orders unless otherwise
specified. Please refer to the UPS
shipping map to determine transit time to your store.
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Cancellations and Returns
Return and
Exchange Policy
If you receive your order and an item is defective,
please return it to us as soon as possible. Call us at (646)
862-1500 to get a Return Authorization Number. A Return Authorization
Number is required for all returns. You also must include
a copy of the original invoice with your return.
After 30 days all sales are final. Please note that sterling
silver tarnishes and must be cleaned -- tarnish is not a defect.
If an error has been made on your order, contact your customer
service representative immediately. We do not repair, replace
or accept returned merchandise once it has been sold to your
retail customer. We reserve the right to charge a 15% restocking
fee for any return that does not follow these guidelines.
UPS has an outstanding delivery record, but should you not
receive your order on time, please contact us immediately.
Any claim of missing merchandise must be made within 10 days
of the date of the invoice.
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Miscellaneous
How do I contact
Chain & Hoop?
Please contact our Sales Department at:
Phone# (646) 862-1500
Fax# (732) 812-0940
Email:
or click here to
Address: 1270 Broadway, Suite 708
New York, NY 10001
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At which shows
can I see Chain & Hoop?
Please visit the SHOWS
page of our website to view our schedule for the year. This
page is updated each season with our booth and location information.
Hope to see you at one of the shows! To schedule an appointment
for one of the shows please contact our Sales Team by calling
(646) 862-1500 or emailing sales@chainhoop.com.
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