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I'm New to Chain & Hoop and need help placing an order

 

About My Order

 

Placing An Order

 

Payment

 

 

Shipping Information

 

Returns

 

Miscellaneous

 

I'm New to Chain & Hoop and need help placing an order

Who does Chain & Hoop sell to?

We sell to brick and mortar stores, online stores, and catalog companies.

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How do I become a Chain & Hoop Retailer?

It's easy! Just click HERE to fill out the registration form. It takes just a few minutes to register, and approval usually takes about two business days.

Once a decision has been made, an email will be sent to you confirming your account status, and if it is approved you will receive a follow up phone call from your sales representative.

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This is my first time order, where do I start?

Our amazing Chain & Hoop sales team is available to assist you Monday through Friday from 9:30am- 5:30pm, Eastern Standard Time. They can help guide you through our very extensive line by providing you with information about our newest items, best sellers, long time favorites and everything in between. To contact our Sales Team you can call (646) 862-1500 or email sales@chainhoop.com.

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What is your suggested retail price?

We suggest keystone (double the wholesale price).
Chain & Hoop does not sell to retailers who sell our jewelry for under keystone.

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Does Chain & Hoop sell to International Companies?

Yes, Chain & Hoop sells to companies worldwide.

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About My Order

How long does a shipment usually take?

Orders are shipped between 2 - 3 business days from receipt of the order. When your order is received, you will be contacted with confirmation of receipt.

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How do I know if my order was received?

When an order is received at Chain & Hoop, we will call or email you within 24hours to provide you with confirmation of receipt. If you have not heard from us within 48 hours, please contact us to ensure receipt.

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Placing An Order

How do I place an order?

We welcome faxes, emails or call-ins. You can download an order form here.

To help simplify and expedite our ordering process, we request that you provide the following information:

  • Include all of your store information- address, contact numbers, buyers names or person placing the order
  • Include style numbers, quantity amounts and prices. This information ensures we send you exactly what you ordered and the correct amount
  • If sending multiple pages, please number all pages.

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Is there a first-time order minimum?

For all first-time orders we require a minimum purchase of $250. First time orders are to be paid by credit card. We accept Mastercard and Visa.

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Is there a reorder minimum?

Yes, there is a $100 reorder minimum.

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Is there a quantity minimum per style?

There are no quantity minimums!

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Payment

What forms of payment do you accept?

We accept the following:
-MasterCard
-Visa

-Net 30*


* All first time orders are to be paid by credit card only.

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When do you charge my credit card?

Your credit card is charged before the order ships.

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Can I pay by Net 30 terms?

Net 30 payment terms are not available for first time customers. Net 30 terms are only available upon approval. The approval period may take up to two business weeks.

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How can I apply/qualify for Net 30 Terms?

To apply for Net 30 Terms, please fax or email our Account Application with 3 trade references for approval to "Attention: Sales Department" at (732)812-0941 or  Chain & Hoo LLC. All Rights Reserved.
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